1. How much does scanning cost?

19252 Views

In comparison to alternative options, we provide a scanning service that delivers high quality digital images for an affordable price. To see a price list for scanning, visit scanning pricing.

Did you find this helpful? Yes / No

2. How should I send my photos?

12161 Views

After placing your order, pack your photos into a sturdy box and send them to the Remba Scanning Centre, via registered post, courier or drop them into a Remba agent.Learn more

Did you find this helpful? Yes / No

3. I'm ready! How do I place my order?

5034 Views

You can place an order online, with an easy ordering system and a selection of secure payment options: Order now

Did you find this helpful? Yes / No

4. How long will it take to scan my photos?

1711 Views

Photo scanning orders are normally completed in 7 - 10 days following arrival at the Remba Scanning Centre. During peak periods and for larger orders, the scanning process can sometimes take a little longer.

Did you find this helpful? Yes / No

5. How should I identify my photos?

1294 Views

To identify your photos, we ask that you print and include a copy of the invoice with your order. We match your details (and the barcode on the invoice) to your order number and payment details.

Did you find this helpful? Yes / No

6. What types of photos can you scan?

1084 Views

Almost any photos: colour, black & white, polaroid, new or old, up to A3 in size... To see a comprehensive list, visit what we scan.

Did you find this helpful? Yes / No

7. How long will it take to complete my photo restoration?

875 Views

Photo restorations are normally completed in 2 - 3 weeks following acceptance of the quotation. For additional images, or more complex restorations, it may take a little longer.

Did you find this helpful? Yes / No

8. Can you send copies of the images to different addresses?

855 Views

No. We send all original photos, slides and negatives back to the delivery address supplied with each order.

Did you find this helpful? Yes / No

9. What is the satisfaction guarantee?

747 Views

We're not happy, until you are. The products and services provided by Remba have been carefully developed and rigorously tested. So if you're not happy with the result, we'll work with you to fix it.

Did you find this helpful? Yes / No

10. How does the online tracking work?

515 Views

Through the My Account process, you can track your photos every step of the way. When ordering, simply enter your details and a My Account login will be created automatically. Learn more

Did you find this helpful? Yes / No

General

What types of photos can you scan?

Almost any photos: colour, black & white, polaroid, new or old, up to A3 in size... To see a comprehensive list, visit what we scan.

Did you find this helpful? Yes / No

What is the satisfaction guarantee?

We're not happy, until you are. The products and services provided by Remba have been carefully developed and rigorously tested. So if you're not happy with the result, we'll work with you to fix it.

Did you find this helpful? Yes / No

Do you print photos?

No. We presently offer a scanning and restoration service. The digital images created from your photos, slides and negatives are ready-to-print at your local photo printing outlet.

Did you find this helpful? Yes / No

When are DVD Slideshows coming?

Soon.

Did you find this helpful? Yes / No

Order Process

I'm ready! How do I place my order?

You can place an order online, with an easy ordering system and a selection of secure payment options: Order now

Did you find this helpful? Yes / No

Delivery

How should I send my photos?

After placing your order, pack your photos into a sturdy box and send them to the Remba Scanning Centre, via registered post, courier or drop them into a Remba agent.Learn more

Did you find this helpful? Yes / No

How should I pack my photos?

Photos travel best when packed within a sturdy box, or between two sheets of stiff cardboard. Learn more

Did you find this helpful? Yes / No

Do you provide service Australia-wide?

Yes. We offer service Australia-wide, with an affordable range of delivery options. To learn more about a great range of delivery options, visit delivery options

Did you find this helpful? Yes / No

Does your turnaround time include delivery time?

The turnaround times quoted on www.remba.com.au represent the time between receipt and dispatch of your photos from our scanning facility. Due to the variety of delivery options and regions serviced, it is not possible to generalise the delivery time. If you would like an estimate of delivery time for your location, or you have an urgent order request, please contact us.

Did you find this helpful? Yes / No

How long will it take to scan my photos?

Photo scanning orders are normally completed in 7 - 10 days following arrival at the Remba Scanning Centre. During peak periods and for larger orders, the scanning process can sometimes take a little longer.

Did you find this helpful? Yes / No

How long will it take to complete my photo restoration?

Photo restorations are normally completed in 2 - 3 weeks following acceptance of the quotation. For additional images, or more complex restorations, it may take a little longer.

Did you find this helpful? Yes / No

Can you send copies of the images to different addresses?

No. We send all original photos, slides and negatives back to the delivery address supplied with each order.

Did you find this helpful? Yes / No

How should I identify my photos?

To identify your photos, we ask that you print and include a copy of the invoice with your order. We match your details (and the barcode on the invoice) to your order number and payment details.

Did you find this helpful? Yes / No

Pricing & Payments

How much does scanning cost?

In comparison to alternative options, we provide a scanning service that delivers high quality digital images for an affordable price. To see a price list for scanning, visit scanning pricing.

Did you find this helpful? Yes / No

My Account

How does the online tracking work?

Through the My Account process, you can track your photos every step of the way. When ordering, simply enter your details and a My Account login will be created automatically. Learn more

Did you find this helpful? Yes / No

Do I need to login to My Account?

No. My Account is a free service to provide you with a range of additional benefits, but your order will be completed whether you login, or not. The benefits of using My Account include: online preview of your digital images, live order tracking, and access to your order information. To learn more, visit My Account.

Did you find this helpful? Yes / No