FAQ | Photos, Slides and Negative Scanner Service

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High quality scans and industry-leading value.

Based on pricing published on Australian websites 15/01/2010. Cost per 6x4 photo scan at 300dpi.

Scan just a few photos, or your whole collection:

*Discounts calculated automatically

Fast, secure delivery, Australia-wide

Courier
from $9.90*

Registered Post
from $9.90

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[Prices to smile about..] With experienced photo technicians, high quality commercial scanners, FREE image enhancement, ready-to-use images and industry-leading prices, the choice is easy.

Frequently Asked Questions…

You’ve got questions? We’ve got answers. If you don’t find the answer you’re looking for, submit it in the form below for a prompt response.

Remba Top 10 FAQ's

1. How much does scanning cost? 19643 Views: In comparison to alternative options, we provide a scanning service that delivers high quality digital images for an affordable price. To see a price list for scanning, visit scanning pricing.

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2. How should I send my photos? 12332 Views: After placing your order, pack your photos into a sturdy box and send them to the Remba Scanning Centre, via registered post, courier or drop them into a Remba agent.Learn more

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3. I'm ready! How do I place my order? 5108 Views: You can place an order online, with an easy ordering system and a selection of secure payment options: Order now

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4. How long will it take to scan my photos? 1734 Views: Photo scanning orders are normally completed in 7 - 10 days following arrival at the Remba Scanning Centre. During peak periods and for larger orders, the scanning process can sometimes take a little longer.

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5. How should I identify my photos? 1318 Views: To identify your photos, we ask that you print and include a copy of the invoice with your order. We match your details (and the barcode on the invoice) to your order number and payment details.

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6. What types of photos can you scan? 1107 Views: Almost any photos: colour, black & white, polaroid, new or old, up to A3 in size... To see a comprehensive list, visit what we scan.

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7. How long will it take to complete my photo restoration? 889 Views: Photo restorations are normally completed in 2 - 3 weeks following acceptance of the quotation. For additional images, or more complex restorations, it may take a little longer.

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8. Can you send copies of the images to different addresses? 865 Views: No. We send all original photos, slides and negatives back to the delivery address supplied with each order.

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9. What is the satisfaction guarantee? 761 Views: We're not happy, until you are. The products and services provided by Remba have been carefully developed and rigorously tested. So if you're not happy with the result, we'll work with you to fix it.

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10. How does the online tracking work?
523 Views: Through the My Account process, you can track your photos every step of the way. When ordering, simply enter your details and a My Account login will be created automatically. Learn more

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General Questions

General

What types of photos can you scan?: Almost any photos: colour, black & white, polaroid, new or old, up to A3 in size... To see a comprehensive list, visit what we scan.

Did you find this helpful? Yes / No
What is the satisfaction guarantee?: We're not happy, until you are. The products and services provided by Remba have been carefully developed and rigorously tested. So if you're not happy with the result, we'll work with you to fix it.

Did you find this helpful? Yes / No
Do you print photos?: No. We presently offer a scanning and restoration service. The digital images created from your photos, slides and negatives are ready-to-print at your local photo printing outlet.

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When are DVD Slideshows coming?: Soon.

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Order Process

I'm ready! How do I place my order?: You can place an order online, with an easy ordering system and a selection of secure payment options: Order now

Did you find this helpful? Yes / No

Delivery

How should I send my photos?: After placing your order, pack your photos into a sturdy box and send them to the Remba Scanning Centre, via registered post, courier or drop them into a Remba agent.Learn more

Did you find this helpful? Yes / No
How should I pack my photos?: Photos travel best when packed within a sturdy box, or between two sheets of stiff cardboard. Learn more

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Do you provide service Australia-wide?: Yes. We offer service Australia-wide, with an affordable range of delivery options. To learn more about a great range of delivery options, visit delivery options

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Does your turnaround time include delivery time?: The turnaround times quoted on www.remba.com.au represent the time between receipt and dispatch of your photos from our scanning facility. Due to the variety of delivery options and regions serviced, it is not possible to generalise the delivery time. If you would like an estimate of delivery time for your location, or you have an urgent order request, please contact us.

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How long will it take to scan my photos?: Photo scanning orders are normally completed in 7 - 10 days following arrival at the Remba Scanning Centre. During peak periods and for larger orders, the scanning process can sometimes take a little longer.

Did you find this helpful? Yes / No
How long will it take to complete my photo restoration?: Photo restorations are normally completed in 2 - 3 weeks following acceptance of the quotation. For additional images, or more complex restorations, it may take a little longer.

Did you find this helpful? Yes / No
Can you send copies of the images to different addresses?: No. We send all original photos, slides and negatives back to the delivery address supplied with each order.

Did you find this helpful? Yes / No
How should I identify my photos?: To identify your photos, we ask that you print and include a copy of the invoice with your order. We match your details (and the barcode on the invoice) to your order number and payment details.

Did you find this helpful? Yes / No

Pricing & Payments

How much does scanning cost?: In comparison to alternative options, we provide a scanning service that delivers high quality digital images for an affordable price. To see a price list for scanning, visit scanning pricing.

Did you find this helpful? Yes / No

My Account

How does the online tracking work?: Through the My Account process, you can track your photos every step of the way. When ordering, simply enter your details and a My Account login will be created automatically. Learn more

Did you find this helpful? Yes / No
Do I need to login to My Account?: No. My Account is a free service to provide you with a range of additional benefits, but your order will be completed whether you login, or not. The benefits of using My Account include: online preview of your digital images, live order tracking, and access to your order information. To learn more, visit My Account.

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